At Scaunescu.ro , we want to offer you the best solutions and inspiration for decorating your home. If you have any questions or concerns, we invite you to consult our Frequently Asked Questions (Q&A) section. You will find answers to the most common questions regarding furniture, interior design and the products available on our website.
1. What types of furniture products can I find on Scaunescu.ro?
At Scaunescu.ro, we offer a wide range of furniture products for all types of rooms in your home: living rooms, bedrooms, bathrooms, kitchens and offices. You will find sofas, coffee tables, chairs, wardrobes, shelves and much more, all adapted to different furnishing styles, from classic to modern.
2. How can I purchase products from Scaunescu.ro?
To purchase products from our website, it's very simple:
- Choose the desired products from the available categories.
- Add them to your shopping cart.
- Access the "Cart" section and fill in the delivery details.
- Choose your preferred payment method and complete your order.
Your order will be processed quickly, and the products will be delivered to the desired address.
3. Is product delivery free?
Delivery of products depends on your location. We generally offer free delivery for orders over a certain amount. Please check the specific delivery terms on the checkout page for more details on applicable delivery charges.
4. Can I return the products if I am not satisfied?
Yes, we have a product return policy! If you are not satisfied with the products you ordered, you can return them within 14 working days from the date of receipt, according to legal regulations. To start the return process, please contact us via the contact form or by email.
5. What types of payments do you accept on Scaunescu.ro?
We accept several payment methods to give you flexibility:
- Payment by card (Visa, MasterCard)
- Cash on delivery (on delivery)
- Bank transfer
All payments are processed in a safe and secure manner.
6. How can I choose the most suitable furniture for my space?
To choose the ideal furniture, you need to consider the dimensions of the room, the style you prefer, and the functionality of the furniture pieces. If you have any questions, you can consult our furnishing guides or contact the Scaunescu.ro team for personalized advice.
7. What types of design styles can I find on Scaunescu.ro?
At Scaunescu.ro, we offer you a variety of design styles, from modern and minimalist, to classic and industrial. Whether you want an elegant and airy living room or a cozy and intimate bedroom, we have solutions for every taste and budget.
8. Do you offer interior design consulting services?
Yes! In addition to furniture products, Scaunescu.ro also offers interior design consulting services. Our team of designers can help you design your home according to your preferences, choose the right colors, and find solutions for any design problem.
9. How can I subscribe to the Scaunescu.ro newsletter?
To stay up to date with the latest interior design trends, special offers and exclusive promotions, subscribe to our newsletter. You can do this directly on the website's homepage or in the contact section.
10. What is the estimated delivery time for orders on Scaunescu.ro?
Delivery times vary depending on your location and the type of product ordered. Orders are generally delivered within 3-5 business days. We will inform you via email about the status of your order and the estimated delivery date.
11. How can I track my order?
After placing your order, you will receive an email with delivery details and a link to track your order status. If you have any further questions about your order status, you can contact our support team for assistance.
12. Do you offer customized products?
Yes, at Scaunescu.ro we offer the possibility to customize certain furniture products, such as sofas or tables. If you are interested in a personalized product, please contact us to discuss the available options.
13. What do I do if the product I ordered is defective or damaged?
If you receive a damaged or defective product, please contact us immediately and we will replace the product or offer you a return and refund solution, according to our return policy. Make sure to mention the details of the defect and pictures of the product in the description to facilitate the process.
14. How do I choose the correct dimensions for my furniture?
To choose the right dimensions, we recommend that you carefully measure your available space before ordering any furniture. On each product page, you will find full details about dimensions, and our team is available to provide you with additional advice if you need it.
15. How can I pay with a credit/debit card?
To pay by credit/debit card, select the online payment option in the checkout section. You will be redirected to a secure payment system, where you will enter your card details. Payments are processed in a safe and secure environment, according to international standards.
16. Do you offer periodic discounts or promotions?
Yes, at Scaunescu.ro we periodically organize discounts and special promotions. We recommend that you subscribe to our newsletter to stay up to date with the latest offers and exclusive promotions. Also, check the discounts section on our website for ongoing offers.
17. What do I do if I can't find the product I'm looking for on Scaunescu.ro?
If you cannot find a specific product, please contact us and we will check its availability or suggest similar alternatives. You can also check our website periodically for new products added.
18. What is the product warranty policy?
All products on Scaunescu.ro benefit from a warranty according to the legal regulations in force. The warranty period varies depending on the type of product. The exact details about the warranty are available in the description of each product.
19. How can I change or cancel an order after I have placed it?
If you have changed your mind after placing an order, please contact us as soon as possible. If the order has not yet been shipped, we can make the desired changes or cancel it. If the order has already been shipped, you will be able to return the products according to the return policy.
20. What happens if I am not at home when the products are delivered?
If you are not at home at the time of delivery, the courier will attempt to deliver the order at another convenient time. The courier may also leave a delivery notice and give you options for redirecting the package or scheduling a new delivery.
21. Can I change the delivery address after I have placed the order?
If you have placed an order and need to change your delivery address, please contact us as soon as possible. If your order has not yet been shipped, we will make the necessary changes. If your order has already been processed, you will need to wait for delivery to update your address.
22. Do you offer assembly services for furniture products?
Yes, we offer assembly services for certain furniture products, depending on availability and your location. Assembly details are available on the product page or you can request them from our support team at the time of placing your order.
23. Do the ordered products come already assembled or do I have to assemble them myself?
Most of the furniture products offered on Scaunescu.ro come disassembled, and assembly instructions are included in the package. If you prefer to benefit from assembly services, you can opt for this when completing the order.
24. How can I find out when products that are currently out of stock are available?
If a product is out of stock, you can sign up to receive a notification when it is back in stock. Additionally, we recommend that you check our website regularly for updates.
25. Does Scaunescu.ro deliver to businesses or only to individual customers?
Scaunescu.ro offers delivery for both individual and business customers. If you would like to place an order for commercial purposes or for a furnishing project, please contact us for personalized offers.
26. How can I tell if a product suits my decorating style?
To help you choose the right products, we recommend that you consult our style guides and get inspired by the design examples available on the site. Our team of designers is also available for personalized advice.
27. What are the delivery options for bulky products?
For large or bulky products, we offer special delivery options, including truck delivery or furniture courier delivery. Please check the product details for additional information about their delivery.
28. Do you offer products for all budget types?
Yes, at Scaunescu.ro we have furniture products for all budgets, from affordable and functional solutions to luxury products made from premium materials. We invite you to explore our categories and find the options that suit your needs.
29. Can I make changes to a personalized product after I have placed the order?
If you have ordered a customized product and would like to make changes, please contact us as soon as possible. If the product has not already been produced, we can try to implement the desired changes.
30. What do I do if I forgot to apply a discount code?
If you forgot to apply a discount code when placing your order, please contact us immediately. If your order has not shipped, we will apply the discount retroactively. If your order has already been processed, you will need to wait for a future promotion to use a discount code.
Can we still help you?
If you have any other questions or concerns, don't hesitate to contact us! The Scaunescu.ro team is here to provide you with the necessary support and help you find the best solutions for your home. Visit Scaunescu .ro for more information.
